Return & Refund Policy

LAST UPDATE 11/28/2024

At Bagfiestta, customer satisfaction is at the heart of our business. If you’re not completely satisfied with your purchase, we offer a 30-day return policy to ensure a convenient and worry-free experience. Please read the details of our Return & Refund Policy carefully before initiating a return.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

1. Item Condition:
   • Items must be in their original condition, unworn, unused, and free of damage.
   • Original tags must be attached, and the product must be returned in its original packaging.
2. Proof of Purchase:
   • A receipt or proof of purchase is required to initiate the return process.

Return Label Policy

We strive to make returns as easy as possible with two convenient options for obtaining a return label:

1. Included in the Package:
   • If requested, a physical return label will be included in your original shipment, allowing for a seamless return process.
2. Downloadable PDF:
   • Prefer digital convenience? A downloadable PDF return label will be emailed to you, along with detailed instructions for returning the package.

Important Notes on Returns

1. Pre-Approval Required:
   • Items sent back to us without prior approval for the return request will not be accepted. Ensure you have contacted our customer support team before returning any items.
2. Contact for Assistance:
   • For questions or assistance, email us at support@bagfiestta.com. Our team typically responds within 24-48 hours to help resolve any concerns.

How to Start a Return

Follow these steps to initiate a return:

1. Contact Us:
   • Email support@bagfiestta.com within 30 days of receiving your order. Include your order number and the reason for the return.
2. Approval and Instructions:
   • If your return request is approved, we will provide you with a prepaid return shipping label and detailed return instructions.
3. Shipping the Item:
   • Use the provided label to send the item back to us. Ensure the package is securely packed to avoid damage during transit.
4. No Unapproved Returns:
   • Items sent back without prior approval will not be processed or refunded.

For specific questions about eligible items, reach out to us at support@bagfiestta.com.

Damages or Incorrect Items

If your order arrives damaged, defective, or incorrect:

1. Inspect Upon Delivery: Check your items immediately upon receiving the package.
2. Contact Us Immediately: Email support@bagfiestta.com with photos and details of the issue within 48 hours of receiving the item.
3. Resolution: We will resolve the issue promptly by offering a replacement, exchange, or full refund, including any applicable shipping costs.

Exchanges

Bagfiestta currently does not offer direct exchanges. If you would like to exchange an item:

1. Return the original item by following the steps outlined above.
2. Once the return is approved, place a new order for the replacement item.

Refund Policy

We offer a 10-day refund policy for eligible returns, providing you with peace of mind for your purchase.

Refund Process

Once we receive your returned item, the following steps are taken:

1. Inspection:
   • The returned item is inspected to ensure it is in its original condition, unworn, and unused.
   • The package must include all necessary documentation, such as the receipt or proof of purchase.
2. Approval or Denial:
   • If the item meets all eligibility criteria, the refund will be approved and processed promptly.
   • If the refund request is denied, we will notify you with a clear explanation.

Approved Refunds

• Refunds are processed to your original payment method within 10 business days of approval.
• Please note that banks and payment providers may take additional time to reflect the refund in your account.

Delayed Refunds

• If you do not receive your refund within 15 business days of approval, please contact us at support@bagfiestta.com for assistance.

Customer Responsibility for Incorrect Orders

If a customer places an order for the wrong item:

1. Shipping Costs:
   • The customer is responsible for the shipping cost to return the incorrect item.
   • If applicable, the customer will also cover the shipping cost to resend the correct item.
2. Review Your Order:
   • We recommend carefully reviewing your order details before completing the purchase to avoid unnecessary returns or costs.

Cancellations

You may cancel your order anytime before it has been dispatched.

1. Contact Us Promptly:
   • Email support@bagfiestta.com or call +1 (713) 659-9617 as soon as possible to request cancellation.
2. Dispatched Orders:
   • If the order has already been shipped, cancellations are not possible. However, you may return the item once it is delivered, in accordance with this policy.

General Refund Conditions

• Processing Time: Refunds are typically processed within 10 business days of receiving the returned item.
• Refund Method: Refunds are issued to the original payment method used during the purchase.
• Non-Returnable Items: Personalized, custom-made, or final-sale items are not eligible for return or refund.

Contact Us

For questions, concerns, or assistance with your return or refund, please reach out to our customer service team:

• Email: support@bagfiestta.com
• Phone: +1 (713) 659-9617
• Address:  202 Croshaw RD, Wrightstown New Jersey 08562, United States

Our team is here to ensure a hassle-free return and refund process and is happy to help resolve any concerns.

Thank you for shopping with Bagfiestta! We are dedicated to ensuring your satisfaction and making your shopping experience as smooth as possible.

Contact Information

Business Name: Bagfiestta

Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Business Contact: +1 (713) 659-9617

Business Mail: support@bagfiestta.com

Business Address: 202 Croshaw RD, Wrightstown New Jersey 08562, United States